Privacy Policy

Last Updated: November 15, 2026

1. Introduction

At Outback Gaming Hub ("we," "our," or "us"), we respect your privacy and are committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website, use our facilities, or participate in our events, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this policy carefully to understand our policies and practices regarding your information. If you do not agree with our policies and practices, your choice is not to use our services. By accessing or using our services, you agree to this privacy policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Identity Information: Your name, date of birth, and government-issued identification details when required for age verification.
  • Contact Information: Your email address, telephone number, and physical address.
  • Payment Information: Your payment card details, billing address, and other payment details.
  • Profile Information: Your username, gaming preferences, gaming history, and performance metrics.
  • Technical Information: Your IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.

2.2 Usage Information

We collect information about how you use our services, including:

  • Gaming sessions and duration
  • Equipment used
  • Game preferences
  • Tournament participation
  • Interactions with other users

2.3 Surveillance Information

Our facilities are equipped with security cameras for safety and asset protection. Signs indicating video surveillance are posted throughout our premises. This footage is securely stored and only accessed when necessary for security purposes.

3. How We Collect Information

We collect information through:

  • Direct interactions when you provide information by filling in forms, creating accounts, or communicating with us
  • Automated technologies such as cookies and similar technologies when you use our website
  • Third-party sources such as payment processors, age verification services, and gaming platforms

4. How We Use Your Information

We use your information for the following purposes:

  • To provide our services, including managing your account, processing payments, and facilitating your gaming experience
  • To comply with legal obligations, such as age verification requirements
  • To communicate with you about promotions, events, and other news
  • To improve our services based on your feedback and usage patterns
  • To protect our assets and ensure the safety of our customers
  • To personalize your experience with content and features that may interest you

5. Disclosure of Your Information

We may disclose your personal information to:

  • Service providers who perform services on our behalf, such as payment processing, IT services, and customer support
  • Tournament organizers and partners for event registration and management
  • Law enforcement or other governmental authorities when required by law
  • Business partners for joint promotions, with your consent
  • Potential buyers in the event of a business sale, merger, or acquisition

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate physical, technical, and administrative measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption of sensitive data
  • Access controls for our systems and premises
  • Regular security assessments
  • Staff training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

  • Access to your personal information
  • Correction of inaccurate or incomplete information
  • Deletion of your personal information in certain circumstances
  • Restriction or objection to processing
  • Data portability
  • Withdrawal of consent

To exercise these rights, please contact us using the information in the "Contact Us" section below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device that help us recognize your browser and capture certain information.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

We use the following types of cookies:

  • Essential Cookies: Required for the website to function properly
  • Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze how visitors move around our website
  • Functionality Cookies: Enable us to personalize content for you
  • Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete that information promptly. If you believe we might have any information from a child under 13, please contact us.

For users between the ages of 13 and 18, we require parental consent for account creation and use of our services, in accordance with Australian law.

10. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after we make changes indicates your acceptance of those changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Outback Gaming Hub
420 Gaming Street
Sydney, NSW 2000
Australia

Email: [email protected]
Phone: (02) 8765 4321